Terms of service

Last Updated: October 18, 2026

Welcome to Martvexa.

These Terms of Service ("Terms") govern your access to and use of https://martvexa.com, including browsing our website, accessing our services, and purchasing Christmas decorations, seasonal home décor, holiday accessories, and other products offered through our online store.

Martvexa is operated by Guangzhou Fuxiang Trading Co., Ltd. ("Martvexa," "we," "us," or "our").

By accessing or using our website, you agree to comply with these Terms and the policies referenced herein, to the extent permitted by applicable law.

Please review these Terms before placing an order.

1. Online Store Use

You agree to use our website and services only for lawful purposes.

You must not:

• Engage in fraudulent or unlawful activities.

• Violate applicable laws or regulations.

• Distribute malware, viruses, or harmful software.

• Interfere with website functionality or security.

• Attempt unauthorized access to our systems.

• Infringe intellectual property or privacy rights.

• Impersonate another person or organization.

• Submit deliberately false or misleading information.

We may restrict access to our services where reasonably necessary to protect our website, customers, and business operations.

2. Product Information

Martvexa makes reasonable efforts to provide accurate product information, including:

• Product names and descriptions

• Materials and construction details

• Dimensions and specifications

• Colors, patterns, and available options

• Product photographs

• Pricing and availability

• Included accessories or components, where applicable

Actual product appearance may vary slightly because of lighting, screen settings, photography, material characteristics, and normal manufacturing variations.

We encourage customers to review the individual product listing carefully before completing a purchase.

If a product is materially different from its description, customers may be entitled to remedies under our Return & Refund Policy and applicable law.

3. Product Availability

Product availability may change depending on inventory levels and fulfillment arrangements.

We reserve the right to limit quantities, discontinue products, modify listings, or correct product information where reasonably necessary.

If an ordered product becomes unavailable after payment, we will contact the customer and arrange an appropriate resolution, including a refund where applicable.

4. Pricing and Currency

Product prices are displayed on our website in the currency indicated during the shopping experience.

Prices may change from time to time without affecting orders that have already been accepted, except where otherwise permitted by applicable law.

Applicable shipping charges, taxes, and other fees will be disclosed during checkout where required.

We reserve the right to correct obvious pricing or listing errors.

If a pricing error affects an order, we will notify the customer and provide an appropriate resolution, including a refund where applicable.

5. Orders and Order Acceptance

Submitting an order does not necessarily constitute final acceptance.

We may decline or cancel an order for legitimate reasons, including:

• Payment authorization failures

• Suspected fraudulent activity

• Product unavailability

• Incorrect pricing or product information

• Technical or system errors

• Shipping restrictions

• Other circumstances where cancellation is permitted by law

If we cancel an order for which payment has already been collected, the applicable amount will be refunded to the original payment method, subject to applicable law.

Customers are responsible for providing accurate order, billing, and delivery information.

6. Payment Methods

Customers must provide valid and accurate payment information when completing a purchase.

Payments may be processed by authorized third-party payment service providers.

Available payment methods may vary depending on the customer's location, currency, and checkout configuration.

We do not guarantee that every payment method will be available for every transaction.

Payment information is handled in accordance with applicable security requirements and our Privacy Policy.

7. Shipping and Delivery

Shipping arrangements are governed by our Shipping Policy.

Our standard estimated delivery schedule is:

• Order Processing: 1–3 business days

• Shipping Transit: 7–15 business days

• Total Estimated Delivery: 8–18 business days

For eligible orders, standard shipping rates are:

• Orders below $39.99 USD: $12.99 USD shipping

• Orders of $39.99 USD or more: Free standard shipping

Shipping availability, final charges, and applicable delivery options will be displayed during checkout.

Delivery timeframes are estimates rather than guaranteed delivery dates.

Additional information about tracking, shipping delays, damaged packages, and missing shipments is available in our Shipping Policy.

8. Returns, Refunds, and Exchanges

Eligible returns, refunds, exchanges, and cancellations are governed by our Return & Refund Policy.

Martvexa generally accepts eligible return requests within 30 days after delivery.

Customers must contact our support team before returning an item to obtain the appropriate instructions.

Approved refunds are normally processed within 5 business days after the eligible return has been received, inspected, and approved.

The customer's payment provider may require additional time to post the funds.

Return shipping costs depend on the reason for the return, as explained in our Return & Refund Policy.

Nothing in these Terms limits statutory consumer rights that cannot lawfully be excluded.

9. Order Changes and Cancellations

Customers who wish to modify or cancel an order should contact our customer support team as soon as possible.

We will review whether the requested change or cancellation can still be completed.

Changes and cancellations cannot be guaranteed after an order has entered processing or has been dispatched.

Approved cancellation refunds will be handled in accordance with applicable law and our Return & Refund Policy.

10. Intellectual Property

Original Martvexa branding, website text, graphics, layouts, and other protected materials may be subject to applicable intellectual property laws.

You may not reproduce, distribute, modify, sell, or commercially exploit protected materials without authorization where required by law.

Third-party trademarks, designs, artwork, and other intellectual property remain the property of their respective owners.

Nothing in these Terms grants ownership of third-party intellectual property to Martvexa.

11. Third-Party Services

Our website may use third-party service providers to support:

• Payment processing

• Order fulfillment and shipping

• Website hosting

• Customer support

• Analytics and website performance

• Advertising and marketing services

Third-party services may operate under their own terms and privacy policies.

Information about how personal data is collected, used, and shared is provided in our Privacy Policy.

12. Privacy and Personal Information

Your privacy is important to Martvexa.

Our collection, use, disclosure, and protection of personal information are described in our Privacy Policy.

Our website may use cookies and similar technologies for essential website functionality, analytics, advertising, and other purposes described in that policy.

Where required by applicable law, consent choices and privacy controls will be made available to customers.

Please review our Privacy Policy for additional information.

13. Prohibited Activities

You may not use our website or services to:

• Commit fraud or engage in unlawful conduct

• Submit misleading or false information

• Transmit malicious software

• Attempt unauthorized access to our systems

• Interfere with website security or availability

• Use unauthorized automated methods to access protected systems

• Infringe intellectual property rights

• Violate the privacy or legal rights of others

We may take reasonable action to prevent misuse of our website and services.

14. Website Availability

We make reasonable efforts to maintain the availability and functionality of our website.

However, we cannot guarantee uninterrupted or error-free access at all times.

Temporary interruptions may occur because of maintenance, technical problems, network failures, or circumstances outside our reasonable control.

15. Disclaimer of Warranties

To the extent permitted by applicable law, our website and services are provided without warranties beyond those expressly stated by Martvexa or required by law.

Nothing in these Terms excludes any mandatory product warranties, statutory guarantees, or consumer rights.

16. Limitation of Liability

To the maximum extent permitted by applicable law, Martvexa will not be liable for indirect, incidental, special, or consequential losses arising from the use of our website, products, or services where such liability may lawfully be excluded.

Nothing in these Terms excludes or restricts liability for fraud, intentional misconduct, or any other liability that cannot legally be excluded.

17. Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.

18. Changes to These Terms

Martvexa may update these Terms to reflect changes in our business operations, website functionality, products, services, or applicable legal requirements.

The latest version will be published on our website with its updated effective date.

Changes will apply prospectively unless otherwise permitted by applicable law.